Contact us
A team ready to help with any question about our second-hand pieces, your orders, your returns or our service.
Last updated:
Chat
The bubble at the bottom right of the screen, on any page.
Reply within 24-48 working hours.
Availability
No fixed opening hours
We read messages every day, weekends included.
Online shop
Shipped from mainland France. No in-person visits.
GetEverwear is published by Laura Pouyadou EI, micro-entrepreneur.
Before you write to us
Many questions are answered on our dedicated pages:
- Delivery tracking or lead times: Delivery
- Returning or exchanging an item: Returns & exchanges
- All the common questions: FAQ
- Order already placed: sign in to My account to follow the status of your order.
Write to us
For any other request, open the chat (the bubble at the bottom right). Our full contact details are on the Legal notice page. If possible, please include:
- Your order number (if applicable)
- The subject of your request
- Any useful photo or screenshot (in case of a product issue)
Consumer mediation
In accordance with articles L611-1 et seq. of the French Consumer Code and the “consumer dispute mediation process”, after contacting us and in the absence of a satisfactory reply within one month, you may refer the matter free of charge to a consumer mediation procedure with the mediator appointed by GetEverwear and listed by the Commission d'Évaluation et de Contrôle de la Médiation de la Consommation (CECMC):
CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Tel: 01 89 47 00 14
Online claim: cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
Association under the French 1901 Act, approved by the CECMC - No. W751237320