Frequently asked questions
Everything you need to know before and after your order.
Last updated:
Our second-hand pieces
How do you choose the pieces?
Every piece is selected and hunted down by hand by our team: fabric quality, cut, overall condition. We favour beautiful materials and pieces that still have many years ahead of them.
How can I tell the condition of an item?
The condition is stated on every product page (Very good condition, Good condition, Fair condition) and any imperfections are mentioned. Several detailed photos let you judge for yourself.
Are the clothes cleaned before shipping?
Yes. All pieces are cleaned (washed or dry-cleaned depending on the material) before being put on sale, then carefully packed.
Why are the pieces one of a kind?
We only sell second-hand: every item you see is the only one in stock. Once sold, it is generally impossible to restock it. If you like a piece, it is best not to wait too long!
How often do you get new arrivals?
We put new pieces online every day. Sign up to the newsletter to be the first to know.
Ordering
How do I place an order?
Browse the shop, add your items to the basket, then follow the checkout. You can order as a guest or create an account to find your orders again.
Can I change or cancel my order after confirming it?
As long as the order has not been shipped, let us know as soon as possible via the chat (the bubble at the bottom right). Once the parcel has been sent, you will need to wait until you receive it and then make a return.
A piece I liked has disappeared - will you put it back online?
Unfortunately, as our pieces are one of a kind, once sold they do not come back. But other treasures arrive every day!
Payment
Which payment methods do you accept?
Bank card (Visa, Mastercard, CB), Apple Pay, Google Pay and SEPA. All transactions are secured by Stripe.
Is payment secure?
Absolutely. No bank details pass through our servers: everything goes through our payment provider Stripe (PCI-DSS Level 1 standard) over end-to-end encrypted HTTPS.
Delivery
How long will my order take to arrive?
We usually ship on the day payment is received or the day after, mainly with Mondial Relay (the cheapest option, and free from €39 of purchases in mainland France). Then allow 2 to 7 working days for delivery depending on the option chosen. Full details on the Delivery page.
Do you deliver outside France?
Not at the moment: we deliver to mainland France only. Rates and delivery times on the Delivery page.
How can I track my parcel?
You receive an e-mail with the tracking number when your order ships. It is also available in My account.
Returns & exchanges
How long do I have to return an item?
14 calendar days under the right of withdrawal (article L221-18 of the French Consumer Code). Details on the Returns & exchanges page.
How do I return an item?
The full procedure is on the Returns & exchanges page.
When will I be refunded?
No later than 14 days from the day we receive your withdrawal, to the payment method used. We may wait until we have received the item or your proof of sending, whichever comes first (article L221-24 of the French Consumer Code).
Customer account
Do I need an account to order?
No, you can order as a guest. But creating an account lets you track your orders, speed up your next purchases and access private sales.
I have forgotten my password.
On the My account page, click “Forgot password”. You will receive an e-mail to reset it.
How do I delete my account?
Ask us to delete it via the chat, or at the address given in our legal notice. In accordance with the GDPR, your account will be deleted within 30 days (except for data kept to meet a legal obligation, e.g. invoices).
Selling or offering us pieces
Can I sell you my clothes?
For the time being, we handle the selection ourselves. If you have a wardrobe to offer, write to us via the chat with a description and a few photos.
Do you offer consignment sales?
Not yet, but this service is being considered. Let us know via the newsletter if you would like to be kept informed.